1. How long does delivery take?
Orders are prepared within 1–2 business days after payment confirmation.
For deliveries within France and other selected EU countries, shipping typically takes 2–3 business days after dispatch.
For other EU destinations, delivery may take 4–8 business days, depending on the courier and location.
2. How much does shipping cost?
We offer free shipping and free returns on orders over €30.
For orders below €30, a standard shipping fee applies and will be displayed at checkout.
All prices shown on our website include applicable VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email containing your tracking number and link.
This allows you to monitor your delivery in real time.
4. What payment methods do you accept?
Rosevirea accepts secure payments through trusted providers, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and processed securely by authorized payment providers.
5. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at contact@rosevirea.com.
Changes can only be made before the order has been shipped. Once an order has been dispatched, it cannot be canceled, but you may still return the item in accordance with our Refund Policy.
6. What is your return policy?
We offer a 60-day money-back guarantee.
If you are not satisfied with your purchase, you may return the item within 60 days of delivery for a full refund.
Items must be unused and returned in their original condition.
For full details, please refer to our Refund Policy.
7. How do I start a return?
To initiate a return, email us at contact@rosevirea.com with your order number and a brief explanation.
We will provide return instructions and the return address. Refunds are processed within 5–10 business days after the returned item has been received and inspected.
8. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
Include clear photos of the issue and send them to contact@rosevirea.com.
We will arrange a replacement or issue a full refund at no additional cost.
9. Do you offer exchanges?
We do not offer direct exchanges.
If you require a different size or product, please return the original item for a refund and place a new order.
10. Are Rosevirea products covered by a warranty?
Yes. All products include a 30-day quality warranty covering manufacturing defects or issues present upon delivery.
If you experience any problems, please contact us and our support team will assist you promptly.
11. Do you ship outside the EU?
We currently ship to most EU countries.
If you are located outside the EU and wish to place an order, please contact us at contact@rosevirea.com to confirm availability.
12. How can I contact customer support?
Our customer support team is available to assist with any questions or concerns.
You can reach us anytime at contact@rosevirea.com.